Terms of Service

Effective from 19.09.2026

This is an English translation provided for convenience. The Polish version is the binding one.

These Terms set out the rules for using the belo24.pl website and for the service of building and maintaining a website on a subscription basis. They are the terms of service referred to in the Polish Act on Providing Services by Electronic Means.

§1. Service Provider

§2. Definitions

• Service Provider — the entity named in §1, which runs the belo24.pl website.
• Client — a business or other entity ordering the Service.
• Demo — a free preview version of a website prepared for the Client and made available at a temporary address before the Agreement is concluded.
• Service — preparing, publishing, hosting and maintaining the Client's website under the chosen subscription plan.
• Agreement — the agreement for the provision of the Service, concluded as described in §4.
• Billing Period — one month, counted from the day the website is published.

§3. Demo

1. The Service Provider may prepare a Demo for a business on its own initiative and send that business a link. Preparing and viewing the Demo is free and creates no obligation.
2. The Demo requires no registration, no login and no payment card details.
3. The Demo is available for the time stated in the message (usually 14 days), after which the address expires and the materials are deleted. The period can be extended on request.
4. The Demo remains the property of the Service Provider until the Agreement is concluded. It may not be copied or published at another address without the Service Provider's consent.
5. The Demo is built from publicly available information about the business and may contain simplified or sample data. It is not an offer within the meaning of the Polish Civil Code.

§4. Concluding the Agreement

1. The Agreement is concluded when the Client accepts the chosen plan — in writing, by e-mail or by confirmation in another durable form — and the Service Provider confirms that the order has been accepted.
2. The Agreement is concluded for an indefinite period. There is no minimum term and there are no cancellation fees.
3. The website is launched once the Client has provided the business details and materials (text, photos, logo, opening hours, contact details) needed for publication.

§5. Plans and scope of the Service

1. Launch offer. The launch prices shown in the table apply to the first 100 agreements concluded from the day the offer was announced. The order is decided by the date the agreement is concluded. A Client who concludes an agreement within the pool pays the launch price for the first 12 Billing Periods counted from the launch of the Service. After that the regular price shown in the table applies; the Service Provider will inform the Client of the price change at least 30 days in advance, and the Client may cancel during that time free of charge. Agreements concluded after the pool is exhausted are subject to regular prices. The Service Provider may enlarge the pool; doing so does not worsen the position of Clients who have already used the offer.
2. The prices are net prices for one Billing Period, quoted in US dollars for Clients ordering through belo24.com. The Service Provider is an active VAT payer in Poland; where VAT applies to the Client, it is added to the invoice.
3. The price of every plan includes: an address in the belo24 domain (e.g. your-business.belo24.com), hosting, an SSL certificate, backups and minor content fixes — meaning changes to text, photos, prices, opening hours and contact details, submitted once a month. Further changes in the same Billing Period are charged separately, according to a quote accepted by the Client beforehand.
4. The following are outside the subscription: rebuilding the website, new features (e.g. a shop, a payment system), copywriting and photo shoots. Such work is quoted separately and carried out after the quote is accepted.
5. Fixes are made on working days, usually within 2 working days of the request.

§6. Payments

1. The subscription fee is payable in advance for each Billing Period, on the basis of an invoice issued by the Service Provider.
2. The payment term is 7 days from the invoice date. Payment is made by bank transfer to the account shown on the invoice.
3. Launching the website is free.
4. If payment is more than 14 days late, the Service Provider may suspend access to the website after notifying the Client by e-mail. Once the payment is settled, the website is restored at no extra charge.
5. The Service Provider may change the price list with 30 days' notice. A Client who does not accept the new price may terminate the Agreement before it takes effect.

§7. Cancellation and termination

1. The Client may cancel at any time by sending a message to the Service Provider's e-mail address. The website stays online until the end of the paid Billing Period and for 7 days after it ends.
2. The fee for a Billing Period that has started is not refundable, unless the interruption of the Service was the Service Provider's fault.
3. The Service Provider may terminate the Agreement with one month's notice, and with immediate effect if the Client uses the website unlawfully, in breach of §9, or is in gross arrears with payments.
4. After the Agreement ends, the website is switched off and the address in the belo24 domain is released. On a request made within 30 days, the Service Provider will return the materials the Client previously provided (text, photos, logo). The Service Provider does not hand over the code or a copy of the website itself.

§8. Domain and rights to content

1. The address in the belo24 domain is made available to the Client for the duration of the Agreement and remains the property of the Service Provider.
2. If the Client has its own domain, it may connect it to the website; the domain then remains the Client's property and the Service Provider helps with the configuration.
3. Materials provided by the Client (text, photos, logo, trademarks) remain the Client's property. The Client grants the Service Provider a free licence to use them to the extent necessary to provide the Service.
4. The Client declares that it has the right to the materials provided and is liable for any third-party claims in that respect.
5. Rights to the code, templates and technical solutions created by the Service Provider remain with the Service Provider. The Client receives the right to use the website for the duration of the Agreement.
6. The Service Provider may show the completed website in its portfolio, unless the Client objects.

§9. Prohibited content

The Client's website may not contain content that is unlawful, that infringes the rights of third parties, that is pornographic or incites hatred, nor may it be used to send spam, for phishing or to distribute malware.

§10. Availability and liability

1. The Service Provider makes every effort to keep websites running without interruption, using the infrastructure of its hosting provider. It does not, however, guarantee 100% availability.
2. Planned maintenance is announced where possible and carried out at night.
3. The Service Provider is not liable for the effects of force majeure, failures on the side of external providers, attacks on the infrastructure, or the Client's own actions.
4. The Service Provider does not guarantee any particular position of the website in search results or any particular number of customer enquiries — these depend on factors beyond the Service Provider's control.

§11. Complaints

1. Complaints may be submitted by e-mail to kontakt (at) belo24.pl, stating the business name, the website address and a description of the problem.
2. The Service Provider considers a complaint within 14 days and replies to the address the complaint came from.

§12. Technical requirements

To use the website and view a Demo, all that is needed is a device with internet access and an up-to-date web browser with JavaScript enabled. An active e-mail address or telephone is needed for contact.

§13. Consumers

The Service is addressed to businesses. If the Agreement is concluded with a consumer, or with a sole trader who has consumer rights, that person has the right to withdraw from a distance contract within 14 days without giving a reason. If, at their express request, the Service begins before that period ends, they will pay for what has been provided up to the moment of withdrawal.

§14. Final provisions

1. We process personal data in accordance with the Privacy Policy.
2. The Service Provider may amend these Terms for important reasons (a change in the law, or in the scope or manner of providing the Service), informing the Client by e-mail 14 days in advance. No objection means acceptance; an objection is equivalent to terminating the Agreement.
3. Matters not covered here are governed by Polish law.